Privacy & Data
At Le Lab, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or engage with us. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect the following types of personal information:
Personal Information:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (e.g., credit card details)
Non-Personal Information:
- IP address
- Browser type and version
- Time zone and location
- Device information
- Website usage data (e.g., pages visited, time spent on the site)
2. How We Collect Your Information
We collect information in the following ways:
- Directly from you: When you make a purchase, sign up for our newsletter, create an account, or contact us.
- Automatically: When you browse our website through cookies, log files, and web beacons.
- Third-party services: If you interact with us through social media platforms or payment gateways, we may receive information from these third parties.
3. How We Use Your Information
We use your information for various purposes, including:
- Processing and fulfilling your orders.
- Communicating with you about your purchases, including order confirmations and shipping updates.
- Personalising your experience on our website.
- Sending you marketing emails, newsletters, or promotions (you can opt out at any time).
- Improving our website and customer service.
- Complying with legal obligations.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service providers: We share information with trusted third-party providers (e.g., payment processors, shipping companies) to fulfil your orders and deliver services.
- Legal requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Le Lab, our customers, or others.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These cookies help us:
- Remember your preferences.
- Track website traffic and performance.
- Provide targeted advertisements.
You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
6. Data Security
We take appropriate measures to protect your personal information from unauthorised access, alteration, or disclosure. This includes using secure servers, encryption, and other technologies to safeguard your data.
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have certain rights regarding your personal data, including:
- The right to access and receive a copy of your personal information.
- The right to request correction or deletion of your personal data.
- The right to object to or restrict the processing of your personal information.
- The right to opt out of receiving marketing communications.
To exercise any of these rights, please contact us at hello@lelabjewellery.com.au.
8. Third-Party Links
Our website may contain links to third-party websites, such as payment gateways or social media platforms. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. Please review their respective privacy policies when visiting those sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we encourage you to review the policy periodically. Your continued use of our website following any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Le Lab
Email: hello@lelabjewellery.com.au